7bet Casino — Privacy Policy

1. Introduction & Scope

Welcome to 7bet casino. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile app, or any related services.

7bet casino believes privacy is a fundamental right. We are fully transparent about how your data is used. By using our platform, you are considered to have accepted the terms of this Privacy Policy. Please read it carefully.

This policy applies to all 7bet casino services — including online slots, fish games, Live Casino, Sports Betting, and all financial transactions such as deposits and withdrawals. We may update this policy at any time and will notify you of any changes as early as possible.

2. What Information We Collect

7bet casino only collects the data needed to provide you with the best possible service. We never ask for unnecessary or excessive information. Below is a breakdown of the types of data we collect.

The above information may be collected directly from you (at registration), automatically through your use of the platform, or occasionally via third-party verification agencies.

3. How Your Information Is Used

7bet casino uses your data only for specific, legitimate purposes. We will never use it for anything else without your consent.

• Account management: To manage your registration, login, and account security.
• Service Delivery: For managing your gaming experience, deposits, withdrawals, and customer support.
• KYC & legal compliance: For identity verification, anti-money laundering compliance, and meeting legal obligations.
• Security: To detect and prevent fraud, deception, and unauthorized access.
• Service Improvement: Your data is analysed to further improve your gaming experience.
• Contact: Sending important account updates, security alerts, and promotional offers (if opted in).
• Responsible Gaming: Monitoring gaming behavior to provide assistance when needed.

4. Data Sharing & Disclosure

7bet casino never sells your personal data or transfers it to third parties without your consent. However, there are specific circumstances where sharing data may be required.

• Payment Processor: Payment gateways such as bKash, Nagad, Rocket, and banks receive only the minimum data required to complete transactions.
• KYC partner: Your data may be shared with licensed verification agencies for identity verification purposes.
• Legal authorities: We may be required to share data with authorities in cases involving court orders, government directives, or money laundering investigations.
• Technology Partners: Technical service providers may access limited data under strict confidentiality agreements solely for the purpose of operating the platform.

5. Cookies & Tracking Technologies

7bet casino uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve your experience.

• Essential cookies: Essential for maintaining login sessions, ensuring security, and keeping the platform running properly. Disabling these will prevent the platform from functioning correctly.
• Performance Cookies: Collects anonymous statistics to identify which pages are most visited and where issues occur.
• Functional Cookies: Remembers your language preference, game settings, and other personalised options.
• Marketing Cookies: Activated only with your consent. Used to show you relevant offers.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the availability of certain services.

6. Data Security Measures

7bet casino protects your data using industry-leading security technology. Our security infrastructure is regularly audited by independent third parties.

That said, no system is 100% impenetrable. If you suspect a security issue, please notify our support team immediately.

7. Your Data Rights

You have full control over your personal data on the 7bet casino platform. Under international data protection laws, you are entitled to the following rights.

• Right to Know: You can find out exactly what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data in certain circumstances, subject to applicable legal obligations.
• Right to Restrict Processing: In certain cases, you have the right to restrict how your information is used.
• Right to Portability: You can request a copy of your data in a structured, portable format.
• Right to object: You have the right to object to marketing or profiling.
• Right to Withdraw Consent: You may withdraw your consent at any time.

To exercise these rights, contact our support team. We are obliged to respond to your request within 30 business days.

8. Data Retention Period

7bet casino retains your data only for as long as necessary. Once it is no longer needed, it is securely deleted or anonymised.

Once the designated retention period expires, data is automatically deleted or anonymized so it can no longer be linked to you.

9. Third-Party Services

The 7bet casino platform integrates certain third-party services to enhance your experience. These services have their own privacy policies, and we select them with care.

• Game Provider: Software providers for slots, fish games, and Live Casino games can only access gaming-related data.
• Payment Gateway: Payment providers such as bKash, Nagad, and Rocket use only the minimum data necessary to process transactions.
• Analytics: Anonymized user behavior is analyzed to improve the platform.
• Support Tools: Software used for Live Chat and support management is governed by strict data protection agreements.

10. Protection of Minors' Data

7bet casino is strictly for adults. Our platform does not serve anyone under 18, and we do not knowingly collect personal data from minors.

• Age verification is carried out at the time of registration.
• In cases of suspicion, age is re-verified through KYC documentation.
• If we are notified that a minor's data has been collected, we will immediately delete that data and close the account.

11. Privacy Policy Updates

7bet casino reserves the right to update this Privacy Policy when necessary. Changes may arise from legal updates, new services, or security improvements.

• You will be notified at your registered email address whenever significant changes are made.
• The date of the most recent update can be found at the top of this page.
• The revised policy takes effect from the date it is published.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.

12. Contact & Complaints

If you have any questions or concerns about our Privacy Policy, or wish to exercise your data rights, please get in touch. Our dedicated Privacy Team is always ready to help.

We will respond to your request within 30 business days. For complex matters, this may be extended to a maximum of 60 days — you will be notified in advance if that is the case.